Terms of Service

By requesting a quote, accepting a written proposal, paying any invoice, or otherwise instructing us to begin work, you confirm that you have read, understood, and agree to be bound by these Terms. If you are engaging us on behalf of a company or other organisation, you confirm that you have authority to bind that organisation.

If there is a signed contract or written proposal between us that conflicts with these Terms, that document takes priority for the project it covers. Our Privacy Policy forms part of these Terms.

• Services: the web design, development, and related services described in a written quote, proposal, or specification agreed between us.
• Specification: the written description of what your project includes — pages, features, functionality, integrations, and deliverables — as set out in your quote or proposal.
• Project Fee: the total fixed price stated in the accepted quote or proposal, excluding VAT where applicable.
• First Showcase: has the meaning given in section 9.
• Delivery: has the meaning given in section 9.
• Client Materials: all text, images, logos, trademarks, videos, data, and other content or assets you provide to us for use in your project.
• Third-Party Services: hosting providers, domain registrars, payment processors, APIs, plugins, SaaS products, and any other services supplied by someone other than us.

We provide the Services described in your written Specification. Before any work begins, we will confirm the scope in writing so that both sides know exactly what is being built, by when, and for how much. Work that falls outside the agreed Specification is treated as a change request under section 5.

We do not subcontract your project without telling you first. Any advice we give about technology choices is given in good faith, but final decisions that affect cost or scope are always confirmed with you in writing.

Quotes we issue are fixed-price offers based on the Specification current at the time. Unless the quote states otherwise, a quote is valid for 30 days from the date it is issued. After that, pricing may change.

Informal estimates, ballpark figures, or verbal indications of price or timescale are not binding. Only a written quote or proposal that you accept creates a binding price.

Your quote states how many rounds of revisions are included at each stage. A revision round means one consolidated set of feedback from you, applied to the current stage of work. We will always tell you when you are approaching the limit of an included round.

Requests that add new pages, features, integrations, content, or otherwise go beyond the Specification are change requests. We will quote for change requests separately, and they will only be carried out once you approve the revised price and schedule in writing (email is fine).

Projects run best when information flows quickly. You agree to:

• Provide a single primary point of contact who can make decisions and give feedback.
• Supply the brief, content, images, and access we need promptly and in usable form.
• Respond to questions, review requests, and approval requests within a reasonable time (normally within 5 working days).
• Ensure any information you give us is accurate, lawful, and does not infringe anyone else’s rights.
• Make milestone payments on time in accordance with section 11.

Delays in providing materials, feedback, approvals, or payments will push back the schedule in line with section 10.

You retain ownership of all Client Materials and grant us a limited licence to use them solely to carry out and promote delivery of your project. You confirm that you own, or have a valid licence to use, all Client Materials, and that their use in your website will not infringe copyright, trademark, privacy, or any other rights of any third party.

We do not independently verify the legality, accuracy, or licensing of Client Materials. If a claim is made against us arising from materials you supplied, you will reimburse us for reasonable losses and costs attributable to that claim, except to the extent caused by our own negligence or breach of these Terms.

If you ask us to source stock imagery, fonts, plugins, or other licensed assets, licence fees (if any) are your responsibility and will be identified in the quote wherever possible.

At key stages — typically design, content placement, and pre-launch — we will ask you to review and approve the work. Approval may be given by email or through any written confirmation channel we agree. Once a stage is approved, further changes to that stage are handled as change requests under section 5.

Final sign-off happens at Delivery. By approving launch, you confirm the website conforms to the Specification and that you are responsible for the accuracy and legality of its content from that point forward.

Because payment milestones in section 11 depend on these two events, we define them precisely:

First Showcase. The First Showcase is the first occasion on which we present to you a working prototype or design demonstration of your website that reflects the agreed Specification. The presentation may take place by video call, in person, or by sending you a private link to a hosted preview together with a recorded walkthrough. The First Showcase occurs when we make that presentation or preview available to your nominated contact — it does not require you to attend, respond, or approve. We will always notify you in writing when the First Showcase has been made available.

Delivery. Delivery occurs when all of the following have happened: (a) the website has been deployed to your chosen hosting environment and connected to your domain (or made available on staging if your domain is not yet ready through no fault of ours); (b) the functionality described in the Specification is working; and (c) we have handed over the relevant access credentials, documentation, and source files to you. Delivery also occurs automatically if, within 10 working days of us notifying you in writing that the project is complete and ready for handover, you neither accept delivery nor identify specific, substantive ways in which the website fails to meet the Specification.

Any dates we give for the First Showcase, Delivery, or other milestones are estimates based on you meeting your responsibilities under section 6. We will work to agreed dates, but time is not of the essence unless expressly agreed in writing.

If a delay is caused by late materials, slow feedback, missed approvals, late payment, or the acts of third parties, affected deadlines move by the length of that delay. If a project stalls for more than 30 consecutive days for reasons within your control, we may pause the project, and we may reschedule remaining work around our other commitments. Prolonged stalling may be treated as cancellation under section 21.

All prices are in pounds sterling (GBP) and exclude VAT where applicable. Invoices are payable within 7 days of issue unless your quote states a different period. Payments are made by bank transfer or by any other method we agree in writing.

The following staged payment structure applies to every project:

• Projects with a Project Fee of £90 or more (but below £200): 50% is payable upfront before work begins; 25% is payable after the First Showcase; and the final 25% is payable upon Delivery.
• Projects with a Project Fee of £200 or more: 30% is payable upfront before work begins; 30% is payable after the First Showcase; and the final 40% is payable upon Delivery.
• Projects with a Project Fee below £90: the full fee is payable upfront before work begins.

Where both thresholds could apply. A Project Fee of £200 or more technically meets both the “£90 or more” and the “£200 or more” thresholds. To remove any ambiguity: for every Project Fee of £200 or more, the £200+ structure (30% / 30% / 40%) applies and takes priority over the £90+ structure. The 50% / 25% / 25% structure applies only to Project Fees of £90 up to but not including £200.

The upfront payment is a non-refundable booking fee. It secures your place in our schedule and compensates us for turning away other work, so it is not refunded if you later cancel or pause the project (see sections 21 and 22).

Milestone invoices are issued when the corresponding event occurs: the second instalment becomes due when the First Showcase takes place (section 9), and the final instalment becomes due upon Delivery. Where a project includes recurring services such as hosting or maintenance, those are billed separately on the cycle stated in your quote.

If an invoice is overdue, we will send a reminder and suspend work on your project — including holding back Delivery and access credentials — until the account is settled. Overdue amounts owed by businesses may attract statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. For consumers, we may charge reasonable late-administration costs as permitted by law.

If an invoice remains unpaid more than 30 days after its due date despite reminders, we may treat the project as cancelled by you under section 21 and recover sums due for work already performed.

You are responsible for purchasing and registering your own domain name directly with a domain registrar of your choice, in your own name. We do not purchase or register domains on your behalf unless expressly agreed in writing for a specific technical reason.

We recommend this arrangement because it keeps ownership of your domain unambiguously yours. It reduces risks relating to domain ownership, registration records, identity verification, payment card handling, and fraud that can arise when a third party holds a domain in your name. It also means you can move your website to another provider at any time without negotiating access to your own domain.

We are happy to advise on choosing a registrar and to configure DNS settings for you where agreed. Registering your own domain reduces these risks but does not eliminate them entirely — you remain responsible for keeping your registrar account secure, your registration details accurate, and your renewal payments up to date.

Whenever your website requires an account with a third-party service, you must create and own that account yourself. Examples include:

• Stripe and other payment processors;
• Supabase and other database/backend platforms;
• Google services (Search Console, Analytics, Maps, Workspace);
• Email providers and transactional email services;
• Hosting platforms;
• APIs requiring developer accounts;
• SaaS products and subscription tools;
• Any other service requiring account registration, identity verification, or payment verification.

We may assist with setting up and configuring these accounts where agreed, including walking you through registration, connecting API keys, and configuring settings. However, ownership of each account, the identity used to verify it, the billing arrangements attached to it, and full responsibility for it remain with you at all times.

Please do not send us passwords you do not need to share. Where ongoing access is genuinely required, prefer invite-based or role-limited access (for example, adding us as a collaborator or issuing scoped API keys) rather than sharing your master login. You should rotate any credential you do share with us once our involvement ends.

Your website will normally rely on Third-Party Services such as hosting, content management systems, plugins, themes, APIs, and subscription tools. Fees for these services are separate from our Project Fee unless your quote says otherwise, and they are billed by the provider directly to you (see section 14).

We select reputable providers and configure them sensibly, but we do not own or control them. Their pricing, features, availability, and terms can change, and such changes are outside our responsibility. Renewals, licence compliance, and account upkeep for Third-Party Services are your responsibility once the project is delivered, unless you have an active maintenance plan with us that covers them.

Once you have paid the Project Fee in full, you own the bespoke elements we created specifically for your project: the custom design, custom code, website content you supplied, and the configured website as delivered. We will hand over the relevant source files and access at Delivery. No ongoing licence fees are required for you to keep using your website.

Our retained rights. We keep ownership of our general tools and knowledge, including our code frameworks, starter templates, reusable components, libraries, build scripts, internal processes, and know-how developed before or independently of your project. Where these are embedded in your website, we grant you a perpetual, worldwide, royalty-free licence to use them as part of that website, including modifying it with another developer. We may reuse the same underlying frameworks, templates, and components for other clients, provided we do not reproduce your unique content, branding, or confidential information.

Third-party software incorporated into your website (plugins, themes, fonts, libraries) remains owned by its respective licensors and is subject to their licences.

Your website is treated as fully private by default. We will not publicly showcase, publish, advertise, or use your website as a portfolio piece or case study without your explicit permission. We may ask whether you would be willing to let us show the work; you are free to decline, and declining will never affect the service you receive. See our Privacy Policy for details.

We warrant that we will perform the Services with reasonable skill and care, and that at Delivery the website will materially conform to the Specification. We will fix defects in our own work reported during the support window described in section 20 at no charge.

Beyond this, we do not warrant that the website will be entirely free of bugs after Delivery, that it will achieve particular business results (such as sales or search rankings), or that Third-Party Services will remain unchanged or continuously available. Statutory warranties that cannot be excluded under English law remain unaffected. If you are contracting as a consumer, your statutory consumer rights are unaffected by these Terms.

Outages, downtime, rate limits, deprecations, security incidents, and policy changes affecting Third-Party Services (hosts, registrars, payment processors, APIs, CDNs, and similar) are outside our control. We will help you respond and restore service where we reasonably can, but we are not liable for loss caused by third-party failures, except to the extent caused by our own negligence or breach of these Terms.

Every build includes a free bug-fix window — the length stated in your quote (typically 7 to 30 days from Delivery) — covering defects in our own work. It does not cover new features, content edits, or problems arising from changes made by you or third parties.

Ongoing maintenance, updates, backups, monitoring, and small improvements are available as a paid monthly plan. Without an active plan, keeping the website, its plugins, and its dependencies updated and secure is your responsibility.

Either party may end the agreement for a project if the other party commits a material breach of these Terms and fails to remedy it within 14 days of written notice. We may also end the agreement immediately if payment is seriously overdue under section 12 or if continuing would require us to act unlawfully.

If you cancel a project for convenience, what you owe depends on how far the project has progressed:

• Before work begins: you can cancel free of charge. The upfront booking fee (section 11) is retained because it is non-refundable, but nothing further is owed.
• After work has begun but before the First Showcase: you are free to opt out at no additional cost. The upfront booking fee is retained (it is non-refundable), and nothing further is owed.
• After the First Showcase has taken place and its instalment has been paid: all instalments already paid are retained as payment for the work performed, and a cancellation fee of £30 becomes payable. Once that fee is settled, the project is cancelled and you owe nothing further.

Prepaid hosting, domains, licences, and subscriptions arranged on your instruction remain your responsibility and are non-refundable from their providers.

The upfront payment is a non-refundable booking fee (section 11): it reserves your slot and is not refunded if you cancel at any stage. Milestone payments already triggered under section 11 are earned when the corresponding event occurs and are not refunded. Apart from these amounts and the £30 cancellation fee described in section 21, no other charges apply when you cancel.

Nothing in this section limits your statutory rights as a consumer, including rights that may arise under the Consumer Rights Act 2015. Refunds, where due, are returned by the original payment method within 14 days of agreement.

Neither party is liable for failure or delay in performing its obligations caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, strikes, epidemics, government action, widespread internet or utility failures, or large-scale cyberattacks. Affected obligations are suspended while the event continues. If such an event continues for more than 60 days, either party may cancel the affected project, with payment due for work completed to date.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded under English law.

Subject to that, our total aggregate liability to you for all claims arising out of or in connection with a project is limited to the total fees you have actually paid us for that project. We are not liable for indirect or consequential loss, loss of profit, revenue, goodwill, or data, however caused. This allocation of risk is reflected in our pricing.

These Terms, and any dispute arising out of them, are governed by the laws of England and Wales (UK law). If a dispute arises, both parties agree first to try to resolve it in good faith through direct discussion, and, failing that, through mediation before starting court proceedings.

Subject to any successful mediation, the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in the courts of the part of the UK where you live, and mandatory consumer protections of your country of residence continue to apply.

We may update these Terms from time to time. The version in force for your project is the version published on the day you accept your quote or proposal. Material changes for future projects will be highlighted on this page with a revised effective date.

Questions about these Terms, your project, or an invoice can be sent to support@thesupershoppe.com. We aim to reply within one working day.